Managing Director

Lisa Brightwell

Bright Insights Consulting is a labour of love, Lisa is the owner and Managing Director of our boutique agency and has worked in the UAE for over 20 years. She is super passionate about her subject matter and feels there are not enough people out there offering good direction at a reasonable price. 

Commercial Director

Ross McKay

With a wise head on his (late) Gen X shoulders, Ross keeps a handle on the numbers and has years of experience making commercial sense of projects. If he’s not in the office, you’ll probably find him on a building site, following his other passion of running a property development and investment business.

Operations Director

Simon Surridge

Simon has a proven track record in planning and executing strategies to achieve company goals. Having spent over 10 years focusing on Project Delivery and Client Servicing for global brands, his expertise lies in the management of executive-level stakeholders and coordination of complex business operations.

Loyalty Operations Manager

Stephen Murphy

Stephen's experience in negotiating, growing, and managing strategic partnerships brings a heightened degree of value to our clients. He has a passion for driving an amplified customer experience through considered operational structures to optimise the overall user experience. 

​

​

​

Loyalty Marketing & Strategy Manager

Akki Vibhakar

Akki is no stranger to the Middle East, having been in the UAE since ‘99. Her background in hospitality and loyalty marketing ensure that she is well-versed in stakeholder management and copywriting. Akki is now involved in loyalty strategy planning for Bright Insights and with her keen eye for design, she not only brings content to the table, but presents it in a way where beauty is in the eye of every beholder.

Head of Growth

James Cooper

A seasoned loyalty professional with over 13 years experience in the Middle East, James has excelled in both local and global loyalty organisations, consistently delivering impressive results. James’s expertise lies in leveraging innovative technologies to establish strategic partnerships and enhance member engagement, resulting in substantial commercial growth.